Legal Terms & Conditions – The Happy Reset™
[Last Updated: 10th September 2025]
1. Company Information
Trading as ‘The Happy Reset™’
Operated By: Joanne Lothian
Trading Address: 35, Highlands Road. Seer Green. Bucks. HP9 2XL
Email: info@thehappyreset.co.uk
2. Website Terms & Conditions
2.1 Acceptance of Terms
By accessing or using this website (www.thehappyreset.co.uk), you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website.
2.2 Intellectual Property
All content on this site (including text, graphics, logos, audio, video, software, and downloads) is owned by The Happy Reset™ and protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works without express written permission.
2.3 Website Use
You agree to:
- Use the website lawfully and in accordance with these terms
- Not introduce viruses or malicious code
- Not attempt unauthorised access to our systems
- Not use the website for fraudulent purposes
- Not infringe on our intellectual property rights
2.4 Limitation of Liability
To the fullest extent permitted by law, The Happy Reset™ shall not be liable for:
- Any indirect, consequential, or special damages
- Loss of profits, revenue, or business opportunities
- Loss of data or information
- Any damages arising from your use of the website
Nothing in these terms excludes our liability for death or personal injury caused by negligence or fraud.
2.5 External Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these external sites.
3. Consumer Rights & Distance Selling
3.1 Your Consumer Rights
As a consumer, you have specific rights when purchasing our services online:
Right to Cancel (Cooling-off Period) for digital content
- You have 14 calendar days to cancel your purchase without giving any reason, so long as you haven’t downloaded the content
- The cancellation period expires 14 days after the day of purchase for services, so long as you haven’t downloaded the content
- For digital content, the right to cancel ends once you have downloaded the content and this begins with your consent
How to Cancel
- Email us at info@thehappyreset.co.uk with clear statement of cancellation
- Use our cancellation form (available on request)
- Must be within the 14-day period
3.2 Refund Policy
1:1 Sessions:
- Cancellations with 48+ hours notice: Full refund
- Cancellations with less than 48 hours: Session fee applies
- Consumer rights cancellation within 14 days: Full refund
Group Programmes (Reset Circles):
- Cancellation up to 14 days before start: Full refund
- Consumer rights cancellation within 14 days of purchase: Full refund
- After programme commences: No refund (unless consumer rights apply)
Digital Products:
- 14-day cancellation right applies until download/access begins
- Once accessed, cancellation right may be waived with your consent
3.3 Pre-Contract Information
Before purchasing, you will receive:
- Main characteristics of the service
- Total price including taxes and additional charges
- Duration of contract and minimum period
- Your cancellation rights
- Our contact details
- Complaint procedures
4. Terms of Service for Courses & Sessions
4.1 Service Description
Our services include:
- Individual coaching sessions
- Group coaching programmes
- Online courses and digital content
- Wellbeing and personal development support
4.2 Booking & Payment
- Payment required before service access
- Payment plans available for certain programmes
- All prices include VAT where applicable
- We accept payment by direct bank transfer
4.3 Service Delivery
- Services begin on agreed start date
- Digital content delivered via email/online portal
- 1:1 sessions conducted via Zoom or in-person
- Group sessions conducted via Zoom or in-person
4.4 Client Responsibilities
You acknowledge:
- Participation is voluntary
- You are responsible for your own wellbeing
- Information provided is for educational purposes
- Results may vary and cannot be guaranteed
4.5 Confidentiality
- Information shared in sessions remains confidential
- Exceptions: Legal requirements, safeguarding concerns
- Group sessions: Mutual confidentiality expected
4.6 Intellectual Property Protection
Proprietary Materials All course content, including:
- The Happy Reset™ methodology and frameworks
- Proprietary assessments and tools
- Course videos, audio recordings, and written materials
- Worksheets, templates, and resources
…are protected intellectual property and provided for your personal use only.
Usage Restrictions You agree not to:
- Share, distribute, or reproduce any materials
- Use content for teaching, training, or commercial purposes
- Create derivative works based on our methodologies
- Record, screenshot, or copy our proprietary content
- Share login credentials or course access with others
Confidentiality You acknowledge that our methodologies contain proprietary information and trade secrets. You agree to maintain confidentiality and not disclose our methods to third parties.
5. Privacy Policy & Data Protection
5.1 Data Controller
The Happy Reset™ is the data controller for personal information we collect.
5.2 Information We Collect
Personal Data:
- Name, email address, phone number
- Payment information (processed securely)
- Session notes and progress records
- Website usage data and cookies
Legal Basis for Processing:
- Consent: Newsletter subscriptions, marketing communications
- Contract Performance: Delivering purchased services
- Legitimate Interests: Website functionality, service improvement
5.3 How We Use Your Information
- Provide and deliver services
- Process payments securely
- Send service-related communications
- Improve our services and website
- Marketing (with consent only)
5.4 Data Sharing
We do not sell your personal data. We may share data with:
- Payment processors (secure processing only)
- Email service providers
- Legal authorities (when required by law)
5.5 Your Data Protection Rights
Under UK GDPR, you have rights to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
Contact: info@thehappyreset.co.uk for any data requests
5.6 Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
5.7 Data Retention
- Client records: Retained for 7 years after service completion
- Marketing data: Until consent withdrawn
- Website analytics: 26 months
6. Cookie Policy
6.1 What Are Cookies
Cookies are small text files stored on your device to enhance website functionality and user experience.
6.2 Types of Cookies We Use
Essential Cookies: Required for website operation
Analytics Cookies: Help us understand site usage (Google Analytics)
Marketing Cookies: For advertising and remarketing (with consent)
Preference Cookies: Remember your settings
6.3 Managing Cookies
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
6.4 Third-Party Cookies
We use Google Analytics and other third-party services. These cookies are subject to respective privacy policies.
7. Professional Disclaimer
7.1 Nature of Services
The Happy Reset™ provides:
- Life coaching and personal development services
- Educational content and resources
- Wellbeing support and guidance
7.2 Not Medical Advice
Important: Our services are not:
- Medical or psychological treatment
- Substitute for professional healthcare
- Therapy or clinical intervention
Always consult qualified healthcare professionals for medical concerns.
7.3 No Guarantees
While we aim to support your wellbeing:
- Individual results vary
- Outcomes cannot be guaranteed
- Success depends on individual commitment
7.4 Client Responsibility
You are responsible for:
- Your mental, emotional, and physical wellbeing
- Implementing advice at your own discretion
- Seeking professional help when needed
8. Dispute Resolution & Complaints
8.1 Complaints Procedure
If you’re unhappy with our service:
- Contact us directly at info@thehappyreset.co.uk
- We’ll respond within 5 working days
- We aim to resolve issues within 28 days
8.2 Alternative Dispute Resolution
If we can’t resolve your complaint, you may use:
- Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr
- Citizens Advice for consumer guidance
- Trading Standards for serious issues
8.3 Governing Law
These terms are governed by English law. English courts have exclusive jurisdiction over disputes.
8.4 Force Majeure
We will not be liable for any failure or delay in performing our obligations under these terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:
- Illness, injury, or health issues affecting our ability to provide services
- Government restrictions, lockdowns, or public health measures
- Natural disasters, extreme weather, or acts of God
- Technology failures or internet outages beyond our control
- Transportation strikes or disruptions
- Any other circumstances beyond our reasonable control
In such cases, we will:
- Notify you as soon as reasonably possible
- Reschedule sessions or services when circumstances permit
- Offer alternative delivery methods where feasible (e.g., online sessions if in-person isn’t possible)
- Extend any relevant deadlines by the period of delay
If circumstances prevent service delivery for more than 30 days, either party may terminate the affected contract and receive a refund for undelivered services.
This clause does not excuse payment obligations for services already provided.
9. Changes to Terms
We may update these terms periodically. Changes will be posted on this page with the updated date. Continued use of our services constitutes acceptance of any changes.
10. Contact Information
The Happy Reset™
Email: info@thehappyreset.co.uk
Address: 35, Highlands Road. Seer Green. Bucks. HP92XL
For data protection enquiries: info@thehappyreset.co.uk
This document was last updated: 10th September 2025